Return Policy

At Avniseeds, customer satisfaction is important to us. We strive to ensure that every product meets your expectations. Please review our return and refund policy below.

1. Eligibility for Returns

You can request a return if:

  • You received a damaged, defective, or incorrect item
  • The product is unopened and in its original packaging
  • You contact us within 2 days of receiving your order

Unfortunately, we cannot accept returns for:

  • Opened or used seed packets
  • Items damaged due to customer mishandling
  • Products returned without prior approval

2. How to Request a Return

To initiate a return, please contact us at support@avniseeds.com with:

  • Your order number
  • Details about the issue
  • Photos of the product, if applicable

Our support team will guide you through the return process.

3. Refunds

Once we receive and inspect your returned item, we will:

  • Notify you via email
  • Process your refund within 10 business days
  • Refund the original payment method used

Please note: Original shipping charges (if any) are non-refundable, unless the return is due to our error.

4. Exchanges

We do not offer direct product exchanges. If you need a different item, please return the original and place a new order.

5. Return Shipping

  • If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping cost.
  • For all other returns, the customer is responsible for return shipping fees.

We recommend using a trackable shipping service for returning items.

6. Cancellations

  • Orders can be canceled before they are shipped. If you wish to cancel, please contact us immediately at support@avniseeds.com.

7. Contact Us

For any questions about returns, refunds, or cancellations, please contact:

  • Company Name: SKANDA ORGANIC42 PRODUCTS PRIVATE LIMITED
  • Trade Name: AVNISEEDS
  • Address: No.10 S-19, Vivekananda Nagar Colony, Kukatpally, Hyderabad, Telangana, 500072
  • Phone: +91 9000343888
  • Email: support@avniseeds.com
  • GST Number: 36ABDCS6692R1ZB
  • Customer Service Timings: Monday to Friday 9:00 AM to 9:00 PM (GMT+5:30)
  • Response Hours: We strive and expect to reply within 24-48 Business hours on weekdays to most queries.
  • Contact Form : Click Here