Return Policy
At Avniseeds, customer satisfaction is important to us. We strive to ensure that every product meets your expectations. Please review our return and refund policy below.
1. Eligibility for Returns
Due to the perishable nature of seeds, we accept returns only under the following conditions:
- You received the wrong product.
- You received a damaged or defective product.
To be eligible for a return, you must contact us within 2 days of receiving your order. Products must be unused, in their original packaging, and accompanied by proof of purchase.
2. How to Request a Return
To initiate a return, please contact us at support@avniseeds.com with:
- Your order number
- Details about the issue
- Photos of the product, if applicable
Our support team will guide you through the return process.
3. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Refund amounts may exclude shipping charges unless the return is due to an error on our part.
4. Non-Returnable Items
We do not accept returns for:
- Products damaged due to incorrect storage or planting.
- Opened or partially used seed packets.
- Custom or special orders.
5. Cancellations
Orders can be canceled before they are shipped. If you wish to cancel, please contact us immediately at support@avniseeds.com.
6. Contact Us
For any questions about returns, refunds, or cancellations, please contact:
Company Name: SKANDA ORGANIC42 PRODUCTS PRIVATE LIMITED
Trade Name: AVNISEEDS
Address: No.10 S-19, Vivekananda Nagar Colony, Kukatpally, Hyderabad, Telangana, 500072
Phone: +91 9000343888
Email: support@avniseeds.com
GST Number: 36ABDCS6692R1ZB
Customer Service Timings: Monday to Friday 9:00 AM to 9:00 PM (GMT+5:30)
Response Hours: We strive and expect to reply within 24-48 Business hours on weekdays to most queries.
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